Return & Refund Policy

Return & Refund Policy

General Conditions

At Euphoria Perfumes, we want you to be satisfied with your purchase. Returns and refunds are accepted in accordance with the conditions below.

Personalized & Customized Products

Products that are personalized, customized, printed, engraved, made with a specific name, theme, artwork, or customer-approved design are not eligible for return or refund once the design has been approved or production has started, except where the item is defective, damaged, or does not match the confirmed order.

Non-Customized Products

Non-customized products may be requested for return within 7 days of delivery, provided that the item is unused, unopened where applicable, in its original condition, and returned with its original packaging.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the confirmed order, please contact us as soon as possible and provide your order details and clear photos of the issue. Where the issue is confirmed, Euphoria Perfumes will arrange the appropriate replacement or refund and will cover the related return or replacement shipping cost.

Return Shipping for Eligible Non-Defective Returns

For eligible returns where the product is not defective, damaged, or incorrect, the customer is responsible for the return shipping cost.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. If the refund is approved, it will be processed using the original payment method. Processing times may vary depending on the payment provider or bank.

Non-Returnable Items

For hygiene, safety, and product-integrity reasons, opened or used fragrance, cosmetic, or scented products may not be eligible for return unless they are defective or incorrect.

Order Cancellations

For customized or personalized orders, cancellation may not be possible once the design has been approved or production has started. Please contact us as soon as possible if you need to request a cancellation.

Contact Us

To request a return, report a damaged or incorrect item, or ask about a refund, please contact us:

Euphoria Perfumes
Customer Service: +971 50 856 5031
Email: info@euphoriaperfum.com